Enfield council’s decision to recruit an AI to deliver local authority services paves the way for more automation. But how will this affect human employees?
The north London borough of Enfield is to introduce a new employee called Amelia, it was announced earlier this month. Amelia will work on frontline council services, taking resident queries, handling requests for permits and authenticating licenses.
But that wasn’t what gave cause for a public announcement. Amelia has a more unusual characteristic: she’s a robot.
Continue reading...
